A Suitcase Breaks Apart in a Swiss Airport Jen Rubio's suitcase splits open on an airport floor in Switzerland, spilling clothes and toiletries across the tile, and she patches it back together with borrowed straps and tape just to make her connection. That mishap, recounted in The Business of Business's history of the …

The Catalog Logic Behind a Brand That Never Mailed One No printed catalog ever built Glossier's customer list. There was no seasonal mailer, no wish-book, no direct-mail envelope with a discount code inside. The brand that would become one of the most-cited case studies in direct-to-consumer retail started as a beauty …