A Voice Built to Survive a Return L.L. Bean's copy has never needed to convince a reader that a product looks good. It needed to convince the reader that the product works — and every rhetorical habit the brand's catalog prose developed over more than a century follows from that one requirement. Adjectives are cheap. A …

Same City, Same Gear, Two Voices Two outdoor outfitters were founded in Seattle within eighteen years of each other. Both sold serious gear to serious users. Both built their early businesses substantially through the mail. And yet a customer reading an Eddie Bauer catalog and an REI catalog side by side would hear two …