A Suitcase Breaks Apart in a Swiss Airport Jen Rubio's suitcase splits open on an airport floor in Switzerland, spilling clothes and toiletries across the tile, and she patches it back together with borrowed straps and tape just to make her connection. That mishap, recounted in The Business of Business's history of the …

A Founding Pledge: Publish the True Cost Everlane built its entire founding pitch around a single document a catalog copywriter would recognize instantly: an itemized invoice. Founded in 2010 by Michael Preysman and Jesse Farmer, the company's pledge was to publish the per-unit cost of each garment — materials, labor, …

The Catalog Logic Behind a Brand That Never Mailed One No printed catalog ever built Glossier's customer list. There was no seasonal mailer, no wish-book, no direct-mail envelope with a discount code inside. The brand that would become one of the most-cited case studies in direct-to-consumer retail started as a beauty …

Why Would a Subway-Ad Brand Mail Paper? Why would a digitally native, venture-backed mattress startup — a company that built its name on viral subway posters, online unboxing videos, and a bed compressed into a box on your doorstep — put physical direct mail back into its marketing budget? It is the most analog channel …

One Shoe, One Claim When Allbirds launched on March 1, 2016, Time magazine called the Wool Runner "the world's most comfortable shoe." The startup had exactly one product — a $95 minimalist sneaker made from merino wool, available online only, in five colors. No retail stores, no product range, no second model to …